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I need help with ordering or this website
What if my billing address is separate from my shipping address?
No problem. In the billing step of check-out, you’ll have the option to use a different address than the one you provide for shipping. Just find the little checkbox near the top of the billing page.
Why didn’t my coupon or discount apply to my order?
Most of the time, a coupon will not apply to product that is already discounted, as offers can’t be combined. If you’re having trouble, we’re happy to help sort it out, just get in touch with us below.
Can I cancel my online order?
Once you have placed an order, we cannot cancel or change this. If you have changed your mind about an order, you can make a return by following the instructions on our returns page here.
I have a shipping or delivery question
When will my order ship?
Assuming everything goes as it should, you can expect it to be sent in 5-7 business days. A business day is Monday through Friday, excluding public holidays.
How will my order ship (carrier)?
All orders will ship with DHL. For more details on shipping options, visit our shipping page.
I have a question about returns or warranties
How long do i have to return an item?
You can return production that you purchased directly from our website as long as it is unworn, unwashed, and in the original packaging with tags attached. This may be returned for a refund for any reason within 30 days from the ship date.
How do I return an item?
Easy - the best place to start a return is on our returns page. That page should have all the info you need but reach out if you need any further help.
When will my return be processed?
Once we receive the returned item(s) it’ll take us a few days to inspect and process your return, at which point we’ll email you to confirm. It shouldn’t take more than 10 business days.
What is the icebreaker warranty policy?
We believe in the quality of our product. This is reflected in our 100% comfort guarantee and warranty policy. Find out all the policy info here.
Is merino wool itchy?
Is merino wool itchy?
So, this is the most important question regarding wool. Many of us just can’t wear conventional wool because it’s so itchy and there’s almost nothing that can be done about it. Conventional wool is itchy due to the diameter of the fibers. In wool garments, the fibers are large, broad, and are not too flexible, and this means they’ll often aggravate the skin when pressed up. The fibers simply cannot bend when pressed against the skin, so they feel prickly and itchy.
Merino wool doesn’t have this issue. Your baby won’t feel itchy when wearing Kidsbury merino wool garments because the fibers of the fabric are so much more finer than traditional wool garments. With a small diameter, merino fibers are flexible and they bend when pressed against the skin. This means merino wool feels soft and comfortable when on your body. The fine nature of these fibers allows merino wool to be extremely elastic – the garments made of merino will conform to the body of the wearer making them look relaxed and not boxy and stiff.
Merino wool doesn’t have this issue. Your baby won’t feel itchy when wearing Kidsbury merino wool garments because the fibers of the fabric are so much more finer than traditional wool garments. With a small diameter, merino fibers are flexible and they bend when pressed against the skin. This means merino wool feels soft and comfortable when on your body. The fine nature of these fibers allows merino wool to be extremely elastic – the garments made of merino will conform to the body of the wearer making them look relaxed and not boxy and stiff.
Where does merino wool come from?
Where does merino wool come from?
To ensure the finest product possible, the raw material is sourced a year before the garment’s creation. For our partners in Germany, this means selecting the very best farmers in Australia and New Zealand. These regions offer exceptional quality wool and take an ethical, sustainable approach to farming, which is our priority number one. The wool we purchase must adhere to strict specifications, not only to the quality of the fleece but also to the welfare of the sheep, sustainability and the protection of the farmland. After harvesting the wool with the highest attention to detail, it’s then shipped to Germany where the wool fibers are spun into yarn, which then is turned into the fabric from which we cut and sew our soft and comfy kidswear.
Why do we prefer wearing woollen clothes in the winter season?
Why do we prefer wearing woollen clothes in the winter season?
Wool can trap air better than cotton.
Wool is an insulator of heat. It prevents the flow of heat from the body into cold surroundings.
Air, which is also an insulator, gets trapped between its fibres.
Is merino wool really warm?
Is merino wool really warm?
Absolutely! Merino wool fibers are so fine and light it is an ideal fiber for year-round wear. Even when the air is cold and damp, a molecular process called ‘isosteric heat of sorption’ releases heat, which can be felt by you, the wearer. Of course, all fibers do this but merino wool does it four times as much as nylon and at least double this for polyester. That’s why even you’re wearing just a base layer made of merino wool and just a coat, you feel much warmer (and less sweaty) than when wearing layers and layers of synthetic.
Merino wool effectively traps air, thus insulating your body from the colder climates and keeping it cool when it’s hot (think sheep: you don’t think they’re all sweaty and sad during those scolding hot summers down in NZ, right? Their thick hairs just look uncomfortable; in fact, they are totally fine because the thermoregulation is doing its job just fine). The merino wool creates its own microclimate around the body, acting as a buffer against changing conditions and maintaining higher comfort levels. You never have to worry about any unpleasant sticky sensations as merino wool breathes in warm and cold weather – it’s something that synthetic fibers just can’t do.
Merino wool effectively traps air, thus insulating your body from the colder climates and keeping it cool when it’s hot (think sheep: you don’t think they’re all sweaty and sad during those scolding hot summers down in NZ, right? Their thick hairs just look uncomfortable; in fact, they are totally fine because the thermoregulation is doing its job just fine). The merino wool creates its own microclimate around the body, acting as a buffer against changing conditions and maintaining higher comfort levels. You never have to worry about any unpleasant sticky sensations as merino wool breathes in warm and cold weather – it’s something that synthetic fibers just can’t do.
How do I return an item?
Easy - the best place to start a return is on our returns page. That page should have all the info you need but reach out if you need any further help.
When will my return be processed?
Once we receive the returned item(s) it’ll take us a few days to inspect and process your return, at which point we’ll email you to confirm. It shouldn’t take more than 10 business days.
What is the icebreaker warranty policy?
We believe in the quality of our product. This is reflected in our 100% comfort guarantee and warranty policy. Find out all the policy info here.
How to care for merino wool garments?
How to care for merino wool garments?
First and foremost, please be kind to our planet and avoid harsh chemicals no matter the fabric you and your little one wear. Wash the Kidsbury merino wool knitwear inside out and use a machine washable wool setting, (usually a 30-degree gentle cycle), and a mild detergent. You should avoid biological detergents as they contain enzymes that will attack the wool causing irreparable damage. Do not tumble dry. If you opt for ironing, iron on reverse on medium heat..